Frequently Asked Questions
Quick answers to common questions about shopping, delivery, orders, and support on TatliCart.
Need more help?
If you can’t find the answer you need here, please contact the TatliCart support team directly.
How do I place an order?
Browse products, add your selected items to cart, proceed to checkout, and complete your order details.
How long does delivery take?
Delivery timelines depend on item availability, sourcing, and your location. Orders are reviewed first before dispatch is arranged.
Do you offer delivery outside Lagos?
Yes. TatliCart delivers within Lagos and to other states across Nigeria, depending on logistics availability.
Are all products always in stock?
Product availability may vary. Some items may require additional processing time before dispatch, especially when stock is limited.
How are shipping fees calculated?
Shipping fees depend on order value, item availability, and destination. Orders above ₦25,000 may qualify for free delivery.
Can I request a return or refund?
Return and refund requests are reviewed based on product condition, order details, and the reason for the request.
How do I contact TatliCart support?
You can reach TatliCart through the contact page, email, WhatsApp, or official social channels.